At that time, Lightspeed Retail presented Sargent Steam with an opportunity to stick with their trusted POS provider while upgrading to cloud-based tools. As the hardware aged, the server didn’t feel as reliable-and Julie and her team were unable to work anywhere but in the store, which made trying to operate their unintegrated ecommerce platform a pain. While the ease-of-use made OnSite a superstar system for Sargent Steam, being tethered to a physical server eventually started to take its toll. It was intuitive to use, with everyday retail tasks easy to find in the system. That’s when Julie discovered Lightspeed OnSite, the POS system. “I spent lots of time on the phone with the help desk,” Julie notes she was spending far too much time in the help center trying to manage the fiddly system. Their signature product, Sargent Steam cleaner, needed a new and improved POS system as the old one was unreliable. Since founding Sargent Steam in 1993, CEO Julie Verrinder has been dedicated to educating customers about how they can clean greener.
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